Audio loss means that some of the audio being sent from your computer to the Collaborate server is being lost, and this is caused by the quality (not speed) of your internet connection. Above zero and below 3% usually causes only minimal audio glitches, 3-5% is more significant, while above 5% can seriously impact your experience. Ideally the 'Loss' will be zero, and for most people it will be zero. To see the quality of your internet connection while connected to Collaborate, hover your mouse over the network quality icon to the right of your name in the attendees panel (shown below). You may also try an internet connection at another location. Alternatively, you can use phone access: click on My Settings at the bottom on the left and click Use your phone for audio (Note that long distance charges may apply). Moving closer to your wireless router may also help. If possible, connect to the internet through a wired connection (not wireless). Troubleshooting Disconnects or frequent audio dropoutsĭisconnects or frequent audio dropouts are usually caused by the quality of your internet connection.
Alternatively, you may contact Blackboard support, which is listed at the bottom.
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